Return of the purchased goods, i. e. the consumer's right to withdraw from the contract

Returns and complaints

The owner of E-SPOKES.EU online shop is Bartosz Nowiński entered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister of Economic Development, conducting business activity under the name of ROWERY ELEKTRYCZNE Bartosz Nowiński , registered seat: ul. Ogrodowa 16, 29-100 Włoszczowa, Poland, NIP (TIN): 6562084287, REGON: 260126099.

All goods included in E-SPOKES.EU offer are brand-new, covered by warranty and statutory liability of the seller for the conformity of the goods with the contract.

E-SPOKES.EU undertakes to deliver goods without defects.



Description of the complaint procedure

The Buyer may lodge a complaint concerning the purchased product at contact@e-spokes.eu or in written form to address:
ROWERY ELEKTRYCZNE Bartosz Nowiński,
ul. Ogrodowa 16,
29-100 Włoszczowa,
Poland

A properly lodged complaint should contain at least the following information:
  • the Buyer's name, surname, address and e-mail address,
  • date of purchase of the object constituting the basis for the complaint,
  • subject of the complaint, indicating the Buyer's request,
  • any circumstances justifying the complaint.

If the data or information provided in the complaint requires supplementation, we will ask the complainant to supplement it within the specified scope before considering the complaint.

We will recognize a complaint within 14 days from the date of its receipt in its correct form.

Our reply to the complaint will be sent to the e-mail address provided by the Buyer or to traditional mail address.



Return of the purchased goods, i. e. the consumer's right to withdraw from the contract

The Buyer may withdraw from the contract (return the purchased goods) without giving any reason within 14 days from receipt of the purchased product. In this case, we will refund all payments received from the Buyer.

In case of withdrawal from the contract, the cost of returning the goods shall be borne by the Buyer.

To withdraw from the contract, you must submit a declaration to our e-mail address: at contact@e-spokes.eu.

The Buyer may use the model declaration of withdrawal from the contract provided below.

The shipment should be sent to the address:
ROWERY ELEKTRYCZNE Bartosz Nowiński,
ul. Ogrodowa 16,
29-100 Włoszczowa,
Poland

Lack of right of withdrawal from the contract:
The right to withdraw from the contract does not apply to the Buyer (consumer) in respect of contracts:
for the provision of services, if the contractor has provided the service in full with the express consent of the consumer, who prior to the commencement of provision of the service had been informed, that he/she would lose his/her right to withdraw from the contract once the contractor had provided the service;

in which the price or remuneration depends on fluctuations on the financial market, over which the contractor does not exercise control, and which may occur before the lapse of the withdrawal period;

where the subject of the service is an non-prefabricated item, produced to the consumer's specifications or to meet his/her individualized needs;

where the subject of the service is a rapidly deteriorating or short-life item;

where the subject of the service is supplied in a sealed packaging, which, after opening the packaging, cannot be returned for health or hygiene reasons if the packaging has been opened after delivery;

where the subject of the service are things which, after delivery, by their nature, become inseparably connected with other things;

where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, whose delivery can take place only after 30 days and whose value depends on fluctuations on the market, over which the contractor has no control;

where the consumer has expressly requested the contractor to come to him/her with a view to carrying out an urgent repair or maintenance; if the contractor additionally provides services other than those requested by the consumer, or supplies goods other than spare parts necessary for carrying out the repair or maintenance, the consumer will have the right to withdraw in respect of additional services or goods;

where the subject of the service are sound or visual recordings or computer programs supplied in a sealed packaging, if the packaging has been opened after delivery;

for the supply of newspapers, periodicals or magazines, excluding a subscription contract;

concluded by means of a public auction;

for the provision of accommodation services, other than for residential purposes, transportation of goods, car rental, catering, leisure services, entertainment, sporting or cultural events, if the contract specifies a day or period for the provision of the service;

for the supply of digital content which is not recorded on a tangible medium, if performance of the service has begun with the consumer's express consent before the expiry of the withdrawal period and after the contractor has informed him/her of the loss of the right of withdrawal.
Possibility of using extrajudicial means of dealing with complaints and claiming compensation as well as access to these procedures
The Buyer, being a consumer, may use extrajudicial means of dealing with complaints and claiming compensation before Stały Polubowny Sąd Konsumencki przy Wojewódzkim Inspektorze Inspekcji Handlowej w Kielcach (Permanent Arbitration Court of Consumers at the Provincial Inspector of the Commercial Inspectorate in Kielce). Information on how to access the aforementioned procedures of dispute resolution can be found at the following address: www.uokik.gov.pl, under “Rozstrzyganie sporów konsumenckich” (Resolution of consumer disputes).

Model declaration of withdrawal from the contract:

Do ROWERY ELEKTRYCZNE Bartosz Nowiński
ul. Ogrodowa 16
29-100 Włoszczowa

I ................................ .................................. ................................ ..............................
I hereby inform about my withdrawal from the sales contract of the following items:

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Order number: .............................. .....................................
The date of conclusion of the contract: ............................ ...............................
Date of receipt: ............................. ............................

First name and last name: ............................... ................................ .................................
Address: ........................ .............................. ................................. ...............................
..................................... .............................. ................................. ..............................
Date: ...........................

Signature: .......................